Frequently Asked Questions

How to Deposit Fiat?

Cash (Fiat) can be deposited via the following methods: Bank Transfer Credit Card   To deposit Fiat, your account needs to go through KYC & must be verified. Steps to deposit Fiat via Bank Transfer: Log into the MEX Digital platform by inserting your login credentials. In the platform, go to “Wallet”, then select “Deposits”. Choose the relevant cash (Fiat) currency to deposit. Select Bank Transfer method & choose... Read more

How long will my Fiat deposit take to reflect in my account?

If your deposit transaction to MEX Digital did not arrive within the expected time frame, please consider below steps: Check the status in Deposit History. If still pending, that means the deposit hasn't yet reached our bank or is unable to be allocated due to a lack of reference (without a clear reference, some deposits cannot be instantly assigned to your account). Check your transfer receipt to make sure you entered our correct bank details. Check for any banking holidays, as th... Read more

How to buy Crypto with Fiat?

To gain access to Fiat deposit, the account needs to be verified by going through the KYC process via the Identity Verification page. If you are already a verified MEX Digital client, you can start purchasing Crypto using Fiat: Instant Buy This functionality allows you to buy Crypto instantly using a debit/credit card. Go to "Trade", then select "Instant Buy". Select the asset you want to buy. Select the Fiat & enter the amount you want to spend. You... Read more

How long will the Crypto take to reflect in my account?

Crypto deposits generally reflect in a matter of minutes, however at stages the blockchain can be backed up to the extent where deposits have been known to take a few hours in extreme circumstances. Please keep checking back or contact us for support. Read more

How to buy Crypto with Crypto?

Once your account is registered, you can start to deposit and trade Crypto.  To initiate a crypto deposit, please follow these steps: Log into the MEX Digital platform by inserting your login credentials.  Click here to login Go to “Wallet”, then select “Deposits” Choose the relevant cryptocurrency you would like to deposit & click "Generate Deposit Address". You will then be supplied with an option to use a QR Code or alternatively you... Read more