Getting Started
What documents do I need for account opening?
Upon successful registration, an account will be created allowing you access to deposit & trade Crypto. However, to gain access to deposit & withdraw Fiat, an account must complete the identification procedures for the purpose of Anti-Money Laundering and Counter-Terrorism Financing laws. The checklist below contains the information we require, and further details may be requested to verify your identity.
Individual (KYC)
To complete KYC verification, you must provide one of the following primary documents:
- Passport
- Drivers Licence
- National Identity card
The primary document must be:
- Valid and legible
- A full coloured copy, if providing your Passport
- A coloured copy of the front and back, if providing your Driver’s Licence or National Identity Card
Using a primary document, an auto Compliance check will attempt to verify both identity & residential address. If successful, the account will have a fully verified status to access deposit, trade & withdraw both Fiat & Crypto. However, if only the identity was successfully verified, the account will have access to deposit and trade in Fiat & Crypto, however, can only withdraw in Crypto. To allow access to Fiat withdrawal, you must provide one of the following secondary documents:
- Bank Letter
- Bank Statement
- Government Issued Document
- Utility Bill (electricity, gas, water, or landline phone bill)
The secondary document must:
- Have an issue date within the last 3 months. We do not accept older documents.
- Be a full document with any sensitive information blanked out.
- Clearly display your full name and current residential address. It is important to note that PO Boxes will not be accepted as a residential address.
Corporate (KYB)
Required Company Documents:
- Certification of registration/incorporation
- Company extract/articles of association
- Company proof of address document:
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- Such as a bank letter, bank statement, government-issued document, or utility bill (electricity, gas, water, or landline phone bill)
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- Must have an issue date within the last 3 months. We do not accept older documents.
- Must be a full document with any sensitive information blanked out.
- Must clearly display the company name and current principal place of business address. It is important to note that PO Boxes will not be accepted as a company address.
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- Such as a bank letter, bank statement, government-issued document, or utility bill (electricity, gas, water, or landline phone bill)
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Required Beneficial Owner* Documents
- Primary document for the beneficial owner/s as per the Individual Client Verification Checklist
- Secondary document for the beneficial owner/s as per the Individual Client Verification Checklist
Note: Beneficial owner refers to any individual who owns 25% or more of the company shares. We may require additional information/documents depending on the nature of your business.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from MEX Digital
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MEX Digital?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MEX Digital?
- How to protect my account / Increase security?
- Is MEX Digital regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MEX Digital?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?