Getting Started
What is Identity Verification / KYC?
KYC is a verification process run by our compliance/legal team and stands for "Know Your Client". In MEX Digital, you are required to complete our compliance check to allow withdrawal or access to Fiat in the platform.
The Account Verification process is extremely simple at MEX Digital:
- Simply create your account by submitting your name, email, password, phone number, and country of residence, as well as agreeing to our Terms and Conditions, click here to create an account on our platform.
- Once you have registered your account and have logged in, go to Identity Verification to begin the KYC process. Follow the prompts to fill in the required information.
- On this page you will be required to provide a Valid Proof of ID and Proof of Address (optional). To become a verified client that can trade on MEX Digital, please ensure you submit the appropriate verification (KYC) documentation:
Notes about KYC and how it is related to what you can trade:
- If you only submit your Proof of ID (without an embedded address) and pass that verification, you will be able to deposit and trade in Fiat & Crypto, however, can only withdraw in Crypto.
- If you submit your proof of ID (with an embedded address) or both proof of ID & proof of address and pass that verification, you will be able to deposit, trade, and withdraw Crypto and Fiat.
Note:
MEX Digital does not offer our services to nationals of the USA and Japan.
MEX Digital does not offer our leveraged products to clients residing in Australia.
MEX Digital does not offer our services to applicants residing in the USA, Japan, and OFAC Sanctioned countries.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from MEX Digital
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MEX Digital?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MEX Digital?
- How to protect my account / Increase security?
- Is MEX Digital regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MEX Digital?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?