Privacy and Security
How long will you keep my data for?
We store collected information for as long as it is necessary to be able to provide products and services to you.
If you delete your account, we will keep your information for 7 years from the date of deletion, due to the requirements of anti-money laundering laws and other legal acts. After 7 years, your personal information will be deleted. However, your information may be, wholly, or in part, retained for longer or shorter if required by applicable law or if there is another justified reason to retain or delete it.
In some cases, we can keep your information longer than 7 years: such exceeding can be used only in the case of arising of legal requirements that will oblige us to store your information for more than 7 years. We also store information on your transactions for 7 years due to the requirements of anti-money laundering laws and other legal acts. Information associated with your account will be kept until your account is deleted unless we no longer need the data to provide products and services.
Please note that retention periods may be changed from time to time based on business or legal and regulatory requirements.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from MEX Digital
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MEX Digital?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MEX Digital?
- How to protect my account / Increase security?
- Is MEX Digital regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MEX Digital?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?