Frequently Asked Questions

How to close my MEX Digital account?

We don’t want to lose any of our customers, so please contact us directly if you would like to discuss your issues before closing your account, all requests will be dealt with directly by our senior management – log a case here and select “Complaints”.  To close your account, please submit a support case on our website via the ‘Contact Us’ form and select “Other”.  On the description field, please provide a reason or explanation to sup... Read more

Deceased Account Holder

In the event of an account member's death, MEX Digital will be able to facilitate transfer of assets in the easiest manner possible. Submit a request via Contact Us page to notify us on the situation and a member of our team will work with you throughout the process.  How to reach out 1.    On the MEX Digital website, go to our Support page & click Contact Us to submit a request 2.    Fill in your name, email & contact number 3.    Select... Read more