Frequently Asked Questions

How to withdraw FIAT to a bank account?

Fiat withdrawals are generally processed within hours of receipt during Australian business hours Monday to Friday.  Any withdrawals submitted outside those hours will be processed the following business days. Please keep in mind that it may take up to 24 hours for a withdrawal to be reviewed and processed on our end. Once we complete, the bank will finalise their process for the funds to reflect in your designated account.  Bank transfers usually take 1-5 business days to process d... Read more

How do I Withdraw Crypto?

Crypto withdrawals will be processed instantaneously & will be visible on the blockchain. However, the time frame for processing withdrawals can also depend on the number of network confirmations required on the receiving service’s end. There is no way to cancel or reverse these transactions. Ensure you have thoroughly checked the address and asset you are withdrawing. The withdrawal process is as follows: Login to the Platform Select “Wallet”, then “W... Read more

My Withdrawal is Missing?

A Transaction ID (TXID) will be generated within 60 minutes, you can copy & paste the TXID into a blockchain explorer to personally inspect the blockchain ledger and transaction status: If the transaction has not yet been confirmed in the blockchain ledger, wait for it to do so. If the transaction status reads 'confirmed' or 'success' in the blockchain ledger, then MEX Digital has successfully transferred the coins and we are no longer able to control the transaction.... Read more

What is Fiat?

Fiat is the currency that you carry around in your wallet and in your bank account. It is United States Dollar (USD) or Great British Pound (GBP) or Honk Kong Dollar (HKD) – you get the idea. When we refer to Fiat deposits or withdrawals, that means that you can deposit a currency such as USD into our platform, trade and then withdraw USD to your bank account.   In more crypto terms, MEX Digital, offers a Fiat on-ramp (deposit) and off-ramp (withdrawal). Th... Read more

Why has my FIAT withdrawal not arrived?

If your withdrawal transaction from MEX Digital did not arrive within the expected time frame, please consider below steps: Check the withdrawal status.  If still pending, that means your request is still in the queue for processing. Check that all the banking information on your MEX Digital account is correct. Check if there are any banking holidays. If the above steps don’t help, please contact Support via the Contact Us form.  Fia... Read more