Frequently Asked Questions

Registration Complete but I cannot trade?

Once you have created an account, you will be able to login and access the MEX Digital platform to deposit or trade Crypto. This means that you still need to complete our KYC process first to permit withdrawal and allow access to Fiat. Proceed to 'Identity Verification’ to begin the KYC verification process.  Follow the prompts to fill-in the required information. On this page you will be required to provide a Valid Proof of ID and Proof of Address (optional). If you... Read more

How long does verification / KYC take?

MEX Digital uses KYC technology that runs checks in real-time, which makes our verification process fast. Once you submit your documents, we will inform you of the outcome within minutes.  You will be able to track the status of your verification on the Identity verification page and you will be informed once the process has been finalized and you can trade. In case the initial verification is not successful, it will be manually verified by Compliance & further KYC documents might be r... Read more

How to Deposit Fiat?

Cash (Fiat) can be deposited via the following methods: Bank Transfer Credit Card   To deposit Fiat, your account needs to go through KYC & must be verified. Steps to deposit Fiat via Bank Transfer: Log into the MEX Digital platform by inserting your login credentials. In the platform, go to “Wallet”, then select “Deposits”. Choose the relevant cash (Fiat) currency to deposit. Select Bank Transfer method & choose... Read more

How to buy Crypto with Fiat?

To gain access to Fiat deposit, the account needs to be verified by going through the KYC process via the Identity Verification page. If you are already a verified MEX Digital client, you can start purchasing Crypto using Fiat: Instant Buy This functionality allows you to buy Crypto instantly using a debit/credit card. Go to "Trade", then select "Instant Buy". Select the asset you want to buy. Select the Fiat & enter the amount you want to spend. You... Read more

How to Create an Account (Sign-Up)

Creating an account requires you to submit your name, email address, password, phone number, and country of residence.  This will allow you to deposit and trade Crypto. However, as a regulated exchange, we are mandated to verify your identity before we can upgrade your access and allow to withdraw & deposit Fiat.      Please ensure you submit appropriate KYC verification documentation as per the instructions below. Step One: Please register to begin creati... Read more